Knowing where your travellers are
When something happens in a city, the first question is always the same: do we have anyone there? Traveller tracking is the ability to answer in minutes, from booking data and agreed check-ins, while respecting travellers’ privacy.
Where tracking data comes from
Most tracking is built from data the company already has.
| Source | What it shows | Limits |
|---|---|---|
| Bookings through the travel company | Flights, hotels and transfers, with dates and places. | Misses trips booked outside the process. |
| Approved trip requests | Purpose, dates and destination before booking. | Plans can change after approval. |
| Check-ins | Confirmation from the traveller at agreed times. | Depends on the traveller responding. |
| Location sharing (opt-in) | Live position during the trip. | Privacy rules and consent apply; use only where justified. |
Book through one process
Tracking only works for trips the company knows about. The single most effective step is requiring business trips to be booked through the agreed process, so every flight and hotel is in one record.
- One booking process for all business travel
- Itinerary changes captured, not just the original booking
- Emergency contact and phone number in every traveller profile
Use check-ins for higher-risk trips
For medium and high-risk destinations, agree check-in times before travel: on arrival, daily, and on departure. Decide in advance what happens when a check-in is missed and who acts.
Collect what you need, protect what you hold
Tracking data is personal data. Collect only what you need, keep it secure, restrict access to people with a duty-of-care role and delete it when no longer needed. Data protection laws can apply depending on where travellers and data are; for example, see the European Commission data protection rules for EU travellers. Take legal advice on your obligations.
Live location sharing should be opt-in or limited to high-risk travel where the traveller understands why.
Turning data into action
When an incident happens, filter travellers by city and date, contact them, record who is safe and who needs support, and update the record as plans change. Practise this once a year so it works when it matters.
Trips on a live map
GTOS My Mobility shows each traveller’s next trip and a travel map, and the Control Tower gives Go Global’s team a live view of every trip. GTOS launches in January 2027.
How Go Global puts it into practice
Capture
Every booking in one record.
Profile
Contacts and emergency details kept current.
Check in
Agreed check-ins for higher-risk trips.
Locate
Travellers found by city and date.
Respond
Contact, support and record.
Traveller tracking: questions
Is traveller tracking legal?
Using booking data for duty of care is common practice. Live location tracking needs a clear purpose, consent where required and secure handling. Take legal advice for your situation.
What if staff book trips themselves?
Those trips are invisible to tracking. Require bookings through the agreed process, or registration of self-booked trips.
Who should see tracking data?
Only people with a duty-of-care role, such as HR, security and the travel team.
Planning a travel policy?
Tell us who is travelling, when and why. We reply with a plan, the visa route and a quote. Go Global has handled 100,000+ trips, and our team works 24/7 for travellers on the road. Email insights@goglobal.pk or WhatsApp 0320-4111222.